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How we protect your account and data

When you open an account with mikami88, your personal information, transaction history and withdrawal requests are handled under clear policies that we apply consistently.

Account verification requiredAll deposits and withdrawals trackedData held securely on encrypted servers
Explore the Lobby Read FAQ
mikami88 How we protect your account and data
GET IN TOUCH

How to reach our legal and support team

Live chat support Open your account lobby and select the chat icon in the bottom-right corner. Our team responds within 2–5 minutes during peak hours and typically within 15 minutes off-peak, seven days a week.
Email escalation Send account verification disputes, data access requests or legal concerns to [email protected]. We respond to all legal inquiries within 48 business hours with a case reference number.
In-app help centre Browse our legal FAQ and withdrawal policy inside the app under Settings > Legal & Support. Articles update weekly to reflect current payment routes and verification requirements.
DATA AND SECURITY

How we store, protect and handle your information

Encryption standard

All account data—username, email, payment details—is encrypted in transit and at rest using AES-256 encryption. Your DANA, OVO, GoPay and QRIS account tokens are never stored unencrypted on our servers.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access or withdrawal functionality.

Account access and portability

Request a copy of your personal data—including your deposit history, game activity and withdrawal records—by emailing [email protected] with your account username. We deliver a full data export within ten business days.

Data deletion upon request

You can request permanent account deletion at any time, subject to outstanding withdrawal verification. Once approved, your account history is anonymized but transaction logs are retained for regulatory compliance.

Third-party sharing limits

We share payment and identity data only with DANA, OVO, GoPay, QRIS and our licensed payment processors. We never sell your contact details or game-play data to marketing vendors or advertisers.

Regulatory contact point

Questions about how we handle your legal rights or data? Email [email protected] with 'Data Subject Request' in the subject line. We confirm receipt within 48 hours and provide a response timeline.

Frequently asked questions about your rights and our policies

Contact our support team via live chat or email [email protected] with your account username and the phone number registered to your account. We'll verify your identity, send a password reset link to a new email address you provide, and guide you through account recovery within 24 hours.

Yes. In Settings > Account Details, you can update your email and phone number. If you've already withdrawn funds, you'll need to verify the new contact via a one-time code sent to both old and new addresses to prevent account takeover.

Account eligibility depends on local law in your region. Most jurisdictions require account holders to be of legal age as defined locally. During registration, you confirm you meet the age and legal requirements. We run age-verification checks before approving large withdrawals.

We retain all account data, deposit records and withdrawal histories for seven years from the date of each transaction. After seven years, data is archived but remains available for legal requests. Account deletion does not shorten this retention period.

Absolutely. Email [email protected] with 'Data Subject Request' in the subject line, include your account username, and we'll compile your full data export—deposits, withdrawals, game sessions, and account settings—within ten business days.

Change your password immediately, then contact our live-chat support or email [email protected] with details of any suspicious activity. We'll freeze your account, review transaction logs from the past 30 days, and reverse any unauthorized withdrawals within 48 hours if fraud is confirmed.

No. Our system detects and blocks multi-accounting; each payment method can be linked to only one mikami88 account. If you register with duplicate payment details, both accounts will be flagged and one may be suspended pending identity verification.

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